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Frequently Asked Questions

If you are a registered member, and have a Cold Mountain Brew Account, you can access the shipping information for your order on the “Orders” tab of the “My Account” page.

If you ordered as a guest, and did not register an account on the Cold Mountain Brew website, you can track your order once it has shipped with the tracking number provided in the shipping notification email that is sent to the email address you provided at checkout.

If you need additional assistance, please drop us a line, and we will get back to you as soon as possible.

Each bag of Cold Mountain Brew cold brew beans is heat sealed for freshness, and contains and zipper and gas valve to help you keep your coffee grounds airtight at all times. We do recommend storing your coffee bags in a cool, dry place, away from heat and light, in its original packaging, zipped up tight!

We would also recommend using your cold brew beans in the month you receive them because, in our experience, the flavor of the beans begins to fade after 30 days.

Yes! You can change your subscription to receive more or less coffee every month at this link.

Yes, you can paused your subscription at any time at this link. When you would like to start receiving your cold brew deliveries again, simply restart your subscription at this link.

Currently, we only ship to the United States.

If you are located outside the United States, and would like to receive our cold brew beans every month, drop us an email at [email protected]

Yes, shipping is, and always will be, 100% free.

 

We currently accept Visa, Mastercard, American Express, and Discover credit and debit cards.

Our coffee buyers focus on quality and sustainability. We strive for the best beans, while treating each farmer and trader with respect.

All Cold Mountain Brew roasters are Certified Organic by Quality Certification Services (QCS), following all protocols and systems required to maintain this certification. This ensures 100% of our beans are Certified Organic.

We also purchase our beans from Fair Trade certified cooperatives that work to benefit the farmer on every level. We truly care about the people behind your Cold Brew.

Yes! Cold Mountain Brew beans are the perfect gift for Birthdays, Holidays, Marriages, or even just letting someone know how much they mean to you!

Get your Cold Brew Coffee Gift Box for someone special today. The gift box includes one Cold Mountain Brew Starter Kit, and two 12 ounce bags of cold brew beans (enough coffee for a 30-day supply of cold brew for one person).

When it comes to your subscription options, we try to keep it as simple as possible.

First, all subscriptions are monthly. This means you will receive cold brew beans monthly, and you will be billed monthly.

This difference in your subscription options occurs when you sign up. If you need a mason jar brew kit, you will want to sign up for the cold brew beans subscription with the starter kit. This subscription is $30 per month, with a one-time charge of $19 in month one to cover the cost of the mason jar brew kit.

If you don’t need a mason jar brew kit, but want our cold brew beans delivered every month, you can sign up for the cold brew  beans only subscription option, which is $30 per month.

Currently, we roast all our cold brew beans on Monday of each week. The roasting and grinding process takes approximately 24 hours, to allow for proper degassing, which ensures peak freshness when you receive your beans.

This means, if you order your cold brew subscription on Tuesday, your order will ship the following Tuesday or Wednesday. We have plans to increase shipping frequency soon, so stay tuned, but rest assured, the wait is worth it – You won’t experience better cold brew beans anywhere else!

Subscription shipments are billed every 30 days after the date of your initial purchase. You can view your subscription renewal date at any time by visiting the “Subscriptions” tab of your “My Account” page.

Cold Brew Beans are a specialty coffee bean, artisan roasted & ground for cold brew coffee.

We describe it as a light/medium roast, which brings out the bright, sweet flavors of the cold brew beans, without the smoky/acidity associated with traditional hot brew coffee beans. We then use a specialty course grind to ensure maximum flavor extraction while you cold brew your coffee overnight.

Our beans are the highest quality because they are:

  • Organic
  • Fair Trade
  • Arabica
  • Shade-grown
  • Fresh Roasted & Ground

By signing up for a subscription with Cold Mountain Brew, you will receive a monthly shipment of freshly roasted, Certified Organic and Fair Trade, specialty cold brew beans. Each monthly shipment contains two or four 12 ounces bags of specialty ground cold brew coffee beans (you can purchase cold brew for one, or cold brew for two). Then, using your mason jar cold brewing kit, you will transform the cold brew beans into cold brew concentrate overnight.

Subscriptions are just $1 per day, and you can cancel at any time. We also offer free shipping! Trust us, having fresh cold brew on hand every morning couldn’t be easier!